Car Lockout Service: getting ready

The rental van came with one key. It went into the door lock, turned partway, and snapped, leaving half the blade in the cylinder and the other half in your hand. The delivery is due, the van is locked, and the rental desk is an hour away.

Worth answering before the call

Is anyone, including a child or a pet, inside the car? Exactly where is the car parked, and how does a van reach it? What is the make, model and year of the vehicle?

Will opening the car damage the paint, the door or the seal?

A professional opening leaves nothing behind. Door-edge guards sit between tools and paint, the air wedge is inflated in small steps so the frame flexes evenly and returns to shape, and the reach tool is padded. Where the car has a door cylinder, a matched pick-and-decoder turns it exactly as a key would. Any mark already present is pointed out before work begins, and the door, glass and seal are checked over at the end.

What should I have ready when I call?

The make, model and year of the vehicle, the colour and plate if you can see it, exactly where the car is parked and how to reach it, and where the keys are: on the seat, in the trunk, lost, snapped, or in a fob that has gone quiet. Say whether anyone or any animal is inside, whether the car is a rental or a company vehicle, and whether your identification is on you or in the glovebox.